bB
barbara B
1 reviews | Active since Jun 2016
30 Jun 2016, 10:34
BAD SERVICE FROM MOBIUS
<p>2 months ago i received call from Nicolan Sivapalan from Mobius about a R99 1g data contract in which i was interested.he also told me about hotspotter,rescue box and magzone in which i told him i dont want anything else,end of the month i got debitted for these 3 subscription. i immediatley call Mobius and spoke to khanyi khanyile who promised to cancell the. once again i had to call Mobius about thses subscriptions and another one of R165. i spoke to Claudette Pllay who was ver rude and had the audecity to tell me that i should mananage my data. in which i didnt not see the need if managing it cause the data was supposed to be capped at 1 gig.im not happy at all about this contract.</p>
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Mobius's replyOfficial
30 Jun 2016, 11:47Hi Barbara,
We do apologise for the unsatisfactory service and inconvenient caused.
You do have an out of bundle usage for the month of May, however Claudette has sent a request for your credit limit to be decreased to R1
Thank you for notifying us.
Warm Regards
Mobius team
Best regards,
Mobius's reply30 Jun 2016, 11:47
Official
Hi Barbara,
We do apologise for the unsatisfactory service and inconvenient caused.
You do have an out of bundle usage for the month of May, however Claudette has sent a request for your credit limit to be decreased to R1
Thank you for notifying us.
Warm Regards
Mobius team
Best regards,
bB
barbara B's updateReviewer Update
30 Jun 2016, 13:34i am still going to reverse all that money that was debited until, you guys fix this and make a debit order of R99 cause that was the agreement nothing more!!
bB
barbara B's update30 Jun 2016, 13:34
Reviewer Update
i am still going to reverse all that money that was debited until, you guys fix this and make a debit order of R99 cause that was the agreement nothing more!!