1 reviews | Active since Oct 2016
<p>Was contacted by Mobius, got offered a deal, R99.00 per month for 1GB and wifi router. Was also offered RescueBox, hotspotter and another service which I declined.</p> <p>Was promised that my router would be delivered within a week, waited 5 weeks for the delivery.</p> <p>First month the R99 was debited from my account. However more debit orders went off for hotspotter as well as RescueBox. I had these debit orders reversed and after struggling to TWO MONTHS I eventually had it cancelled.</p> <p>Over the past 4 months I have also had every debit order for mobius reversed as they have debited between R165 and R600 from my account. the latest debit for R600 was after I have not used the router for more than a month.</p> <p>After several emails sent over months asking them to contact me I have eventually been contacted by the rudest person I have ever had the misfortune of speaking with. This person also told me that I would have to pay R1200.00 to cancel my contract as well as all outstanding amount’s.</p> <p> </p>
Hi Jay,
Please accept our deepest apology regarding this matter.
We will contact you shortly to assist further.
Kind Regards
Mobius Team
Best regards,
Hi Jay,
Please accept our deepest apology regarding this matter.
We will contact you shortly to assist further.
Kind Regards
Mobius Team
Best regards,
So after being contacted at 12:40 on 04/10/2016 by Sizwue ( ********** 000) and explaining my grievances he promised to talk to his superiors and then contact me. As of today, 13:50 14/10/2016, I have not yet been contacted.
However, the previous 35 emails I sent TRYING to get ONE person to respond is now being responded to all saying the same thing.
I do not know if you people are just backed up from all the negative feedback a accounts being cancelled or just truly *********** of preforming the most simplest of tasks, but YOU provide US, THE CUSTOMER, with a SERVICE. A service you offered and cannot provide within the agreed upon terms and conditions.
Horrible service and I will NEVER in my life use Mobius for ANYTHING!!!
Mobius does not even deserve 1 star.
So after being contacted at 12:40 on 04/10/2016 by Sizwue ( ********** 000) and explaining my grievances he promised to talk to his superiors and then contact me. As of today, 13:50 14/10/2016, I have not yet been contacted.
However, the previous 35 emails I sent TRYING to get ONE person to respond is now being responded to all saying the same thing.
I do not know if you people are just backed up from all the negative feedback a accounts being cancelled or just truly *********** of preforming the most simplest of tasks, but YOU provide US, THE CUSTOMER, with a SERVICE. A service you offered and cannot provide within the agreed upon terms and conditions.
Horrible service and I will NEVER in my life use Mobius for ANYTHING!!!
Mobius does not even deserve 1 star.
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