RK
Rosetta K
1 reviews | Active since Mar 2015
31 Mar 2015, 17:23
unauthorised debit order
Mobimoola is debiting my bank account wthout my authorisation. I was called by their agent in May 2013 offering mw a loan which I rejected, but I was suprised when debit orders started on the 27 Feb 2015. I called them and asked why they are debiting my account cos I didn't take any loan with them. No construction answer was given to me. Now 2 debit orders went off from my account. What service am I paying for If they are taking my money. I want the debit order to be cancelled and my money returned.
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Mobimoola's replyOfficial
01 Apr 2015, 08:16Hello ex0e1s,
Thank you for taking the time to note your concerns on Hellopeter.com.
Our records show that we communicated with you on 27 February 2015 where you acknowledged that you registered with MobiMoola. It was explained to you that we have been attempting to debit your account since 2013 (inception date of your account) and that all the debit orders have returned unpaid therefore we find it strange that you would confirm that no constructive feedback was provided.
We will proceed to suspend your account as requested and your account will be fully cancelled once you have settled your outstanding balance.
Kind Regards
MobiMoola
Thank you for taking the time to note your concerns on Hellopeter.com.
Our records show that we communicated with you on 27 February 2015 where you acknowledged that you registered with MobiMoola. It was explained to you that we have been attempting to debit your account since 2013 (inception date of your account) and that all the debit orders have returned unpaid therefore we find it strange that you would confirm that no constructive feedback was provided.
We will proceed to suspend your account as requested and your account will be fully cancelled once you have settled your outstanding balance.
Kind Regards
MobiMoola
Best regards,
Mobimoola's reply01 Apr 2015, 08:16
Official
Hello ex0e1s,
Thank you for taking the time to note your concerns on Hellopeter.com.
Our records show that we communicated with you on 27 February 2015 where you acknowledged that you registered with MobiMoola. It was explained to you that we have been attempting to debit your account since 2013 (inception date of your account) and that all the debit orders have returned unpaid therefore we find it strange that you would confirm that no constructive feedback was provided.
We will proceed to suspend your account as requested and your account will be fully cancelled once you have settled your outstanding balance.
Kind Regards
MobiMoola
Thank you for taking the time to note your concerns on Hellopeter.com.
Our records show that we communicated with you on 27 February 2015 where you acknowledged that you registered with MobiMoola. It was explained to you that we have been attempting to debit your account since 2013 (inception date of your account) and that all the debit orders have returned unpaid therefore we find it strange that you would confirm that no constructive feedback was provided.
We will proceed to suspend your account as requested and your account will be fully cancelled once you have settled your outstanding balance.
Kind Regards
MobiMoola
Best regards,