WRONG TELKOM PACKAGE BY MOBILE STORE / TALK. CORRECT ID NUMBER AND WRONG NAME AND ADRESS

I responded to a promo in May 2020 on facebook from mobile store / talk regarding a 20GB anytime & 20GB night surfer for R179pm ×24mnths with Telkom, when the sales agent called to seal the deal. i received an sms on the 3 June 2020 informing me that my package is on its way, by Ram. when they arrived the gave me a sim from vodacom which i declined it as it was not what i had ordered. 2 days later i got another sms, this time it was a router and telkom sim which was correct. i try to use, but it did not work. went to Telkom store, they could not help me. I was informed the sim is not activated only mobile store could activate the sim. on the 9 June 20202 the device it was eventually activated. on the 13 at night could not suffer the internet. Contacted telkom via call center, to my surprise with Telkom I was sold given the wrong package deal, Mobile stores decided to convert the package to a 5GB R80pm ×24 months without my consent. to addd to the wound, the id number linked to this is correct but different name and address. I have been trying to remedy this with no luck. I want the correct package that specified above, i have tried endless with no lock to get hold of them. Can you please sort my package issue out and provide me with the deal that I signed up for...Order no: MS-6127###6-1