With great expectations comes great dissapoint...ooh Telkom so so dissapointing

I am so so dissapointed in the service I received in this year's upgrade I did with Telkom Mobile I do not even know where to start in my displeasure.

First I ordered the phone in August and I only received it end of September 1 month turnaround time after I was told it would only take 10 working days. Then the phone was stopped mid delivery, because of some sim card error.

Now two only two weeks after receiving my phone the earphones do not work anymore, the SPen broke while I was only scrolling up.

I am a very very unsatisfied customer. I have been with Telkom Mobile for more than 5 years. I keep upgrading. I trust no trusted your service. I can go repairing parts on a phone I have only had less than three weeks. This is unacceptable.

I need a way forward that does not include me paying out more money for a phone that I just got 3 weeks ago. I have never had these issues before and I am extremely unhappy and unsatisfied with Telkom Mobile right now.