MS
Modiegi S

1 reviews | Active since Sept 2016

29 Sept 2016, 14:42

Useless services, ******* selling lies

<p>I recieved a call form Zinhle Zungu EE 10399 in Mobile Talk, she offered me a wifi router i accepted but i was sent a tablet, i retured it and cancelled the contract, they confirmed cancellation on the phone and with an sms and they debited a calleation fee which i dont mind, after a month they debited R 342.06 i called and spoke to Ryan Peterson on th 01/09/2016 who said they will refund me in 5 days but month later i have not recieved a refund, i called agan and spoek to Boitumelo Nkoane who could not assist me i demanded to speak to her boss she gave the phone to Karabo Tshabe who promised me that they will call me in 2 days that was on the 13/09/2016 but to date i have not recieved any call or refund. I emailed Boitumelo twice asking for a follow up she as not responded. </p>

0
Replies (2)
Mobile Talk
Mobile Talk's reply29 Sept 2016, 14:44
Official

We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.

An Escalation Agent will be in contact shortly.

Kind Regards

Mobile Talk Team

Mobile Talk
Mobile Talk's reply13 Oct 2016, 12:31
Official

Good Day Modiegi Selebi

Please be advised that your order has been cancelled, You were advised to contact Telkom directly on 081 180 for further assistance.

Kind Regards

The Mobile Talk Team