1 reviews | Active since Oct 2016

13 Oct 2016, 17:10

useless provider- Mobile Talk is *******

<p>I was called by a telemarketer about a LTE unlimited line which I took on in August. The internet worked for about a week after which it stopped working.</p> <p> </p> <p>I have called them numerous times, opened 3 cases of which the last one was on the 27 September. No one has gotten back to me eventhough they claim to have a turn around time of 2-7 days. I have been waiting for 12 working days now.</p> <p> </p> <p>I tried calling them on the 8th day and after speaking to 3 call centre agents, no one could help me. I asked to speak to the manager who was apparently busy and would call me back but 5 days later and I havent been called back.</p> <p> </p> <p>I have not had a working LTE line for almost 2 months.</p> <p> </p> <p>Telkom needs to find a better direct seller because Mobile talk is *******, utter *******!</p>

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Replies (3)
Mobile Talk
Mobile Talk's reply13 Oct 2016, 17:14
Official

Good Day

Thank you for your enquiry.

Please be advised that you will be contacted and assisted.

Thank Regards

The Mobile Talk Team

Mobile Talk
Mobile Talk's reply17 Oct 2016, 17:11
Official

Good Day

Please be advised that an antenna has be dispatched to you, you should have taken delivery of the device by now. Kindly note if the problem persists, you need to contact Telkom on - 081 180 -Technical Query.

Kind Regards

The Mobile Talk Team

's update20 Oct 2016, 14:26
Reviewer Update

Can I get a technician to come install this antenna? I still don't have access to the Internet . This is a really long process.