UNSATISFIED TELKOM MOBILE CUSTOMER

Dear telkom, I have been to a telkom store to upgrade my contract, I had in mind a Samsung A22 when the sales person helped she convinced me to take the huawei y60 nova, not having any knowledge of the device, I agreed because she had changed my mind set about Samsung. Paper work done I took the handset home and did research on the device before inserting my Sim card and doing the usual setup, after proper research I have found that the huawei was no match to Samsung. I decided to immediately a day later to go back to the store and return the device and spoke to the manager, the sales person denied everything she told me.she now gave me option off a new contract without consulting the additional costs involved, lucky I questioned everything before accepting. At a point of been lost in terms of directions in how telkom operates its procedures, I handed them back the device and ask to leave my contract on a month to month. After calling telkom customer care to query what the in store lady has done I was advised the contact is cancelled and Im am now sitting with a situation of a cancellation of contract and in the process of my number been prepaid. Telkom your sale person has set me back in terms of upgrading to a new contract and losing me as a potential client. I have been with telkom for the past 4 year and never expected this problem. I'm totally disappointed in what has happened.