Unhappy Contract Client

Hi Telkom

Siyabonga Mongezi Dlamini here.

Not too sure why and how I should I be this inconvenienced for a matter reported way before time and as a result I cannot get access to my () contract number from Telkom, The number is blocked.

I submitted my new banking details in December at the new Fourways Mall branch, I have a case number when I failed a complaint when Telkom didn't debit money and meant I'm subjected to penalties.

Now, January, February, March Telkom still haven't deducted from the new account number I had submitted. The last call I logged in some lady (who very much rude) confirmed that the matter is resolved and yet here I am.

I'm inconvenienced greatly and appalled by the overall service from Telkom.

Please advise way forward?