unfulfilled promises

<p>On Thursday afternoon, at 5pm I received a call from a lady Ginny who has been dealing with my case. This was only after we had posted a follow up complaint. As per our discussion (which I have recorded) she assured me that on Monday morning, she would contact me and see to it that my query was resolved. Monday morning arrived and I had not been contacted as promised. We called a number of times and each time the call was dropped (also recorded) so we lodged another complaint and only thereafter did I receive a call from a different person who was instructed by ginny to call me. I'm not even sure if the new person fully understands the depth of the issues, but it seems that my query was just shoved over. I have logged every interaction with mobile talk, I have every call recorded, and it all points to u as a service provider, not providing a service to me as your client. I would appreciate some common courtesy and request that the person who started this query resolves it. As per her promise, this was to be resolved this morning. Then as per the new lady, i was also assured it will be done today, yet here we sit, at the end of another full day, frustrated. If Ginny and Annie cannot resolve my query, then please direct me to your CEO who I will glady contact instead. Please bear in mind that my wife's operation is being meddled with here. Don't think any of u would appreciate that if it were your mother, wife or sister. I need this resolved like yesterday. </p>