Ultimately I just want my money,my phone or some sort compensation for this thefty unorganized and unprofessional service.

Telkom mobiletalk contacted me with a cell phone offer in May 2019. I liked the offer I accepted but I specified the phone to be blue in color and a 2019 version.. They told me it would take about 7 working days for the courier service to deliver. Eventually I received it but not what I had specified for.. The phone was not blue and not the 2019 version. So i called back and told them that I did not receive the phone that I wanted. They said I could return but I had to pay a R500 cancelation fee.. But I figured why should I pay R500 for their mistake . all that they shouldv done was to exchange the incorrect phone with the correct one I requested.. But they didn't, all they did was collect the phone again debited R500 without permission amongst other fees and at the end of the month they deducted the installment fees. Another month went by without a phone and deductions .. I sent many emails and queries and only the info they could provide me was that they have the phone and it's been cancelled but no talk about getting me a new phone atleast.. Instead they have been deducting every month *****ing my money more than the agreed amount.. It's August and I still have no phone I can't get through to them because it's call center based.. Telkom store cannot help me. I cannot do a stop order from my bank..it's August and I still have the problem and they just keep taking my money..