1 reviews | Active since Sept 2016
Third Follow up - Breach of FAIS ACT - OMBUD Complaint
<p>It seems that the only manner in which Mobile Talk staff respond to client's is via Hello Peter complaints!!!!!!</p> <p> </p> <p>I have been calling to resolve an issue that was created by MOBILE TALK and it seems that i now have to run in circles to resolve your peoples stuff up!!!!!</p> <p> </p> <p>As it is, we are meeting you half way by paying for something that we should not have to pay for because we never received the services, but now we also have to run circles around ourselves to resolve a issue that was created by yourselves.</p> <p> </p> <p>Payment has been made an i have the proof of payment at hand. </p> <p> </p> <p>We called Telkom on the details provided and they cannot do what you said they would. </p> <p> </p> <p>I want someone to call me now so that i can email you the proof of payment so that you can have your contact at Telkom resolve this issue.</p> <p> </p> <p>I am not waiting another day for resolution.</p> <p> </p> <p>Had Mobile Talk done their job from the get go, we wouldnt be sitting with this problem. </p> <p> </p> <p>We have agreed to meet you half way even though I know for a fact if i taken this to the ombud i wouldnt have to pay you a cent. You are in breach of so many sections of the ACT. </p> <p> </p> <p>I'm expecting a call back within the next few minutes. </p> <p> </p> <p>I want this profile issue cleared and confirmed today!</p> <p> </p> <p>It is Mobile Talks responsibility to resolve this case, not mine!!!</p> <p> </p> <p> </p>
Thank you for your enquiry.
Please be advised that you will be contacted shortly.
Kind Regards
The Mobile Talk Team
Thank you for your enquiry.
Please be advised that you will be contacted shortly.
Kind Regards
The Mobile Talk Team
Almost an hour ago and still no call or feedback. Looksike you guys are waiting for the day to end so that you dont have to deal with this till Monday. Notifying me that you will contact me, isnt acknowleding my complaint in any way. This cannot wait till Monday. I want this resolved before close of business.
Almost an hour ago and still no call or feedback. Looksike you guys are waiting for the day to end so that you dont have to deal with this till Monday. Notifying me that you will contact me, isnt acknowleding my complaint in any way. This cannot wait till Monday. I want this resolved before close of business.
Good Day
Please note that we have requested the Credit Bureaus to remove the arrear payment and written off status/default status from consumers profile and update to paid in full and closed.
The Credit Bureau update will take at least 7 days excluding weekends and Holidays.
Customers can draw a free Credit Bureau report after 7 days excluding weekends and public holidays.
· The Credit Bureaus contact details are as follows:
· Experian Bureau (consumers): www.experian.co.za or ***
· TransUnion ITC (consumer and businesses): www.transunion.co.za, ***, or ***
· KreditInform (businesses) ***
· Micro Lenders Credit Bureau (MLCB) ***
· Compuscan: www.compuscan.co.za or ***
· Website address: www.xds.co.za or ***
· Business Experian: ***
Do not hesitate to contact the undersigned should there be any enquiries pertaining to this matter.
Kind Regards
The Mobile Talk Team
Good Day
Please note that we have requested the Credit Bureaus to remove the arrear payment and written off status/default status from consumers profile and update to paid in full and closed.
The Credit Bureau update will take at least 7 days excluding weekends and Holidays.
Customers can draw a free Credit Bureau report after 7 days excluding weekends and public holidays.
· The Credit Bureaus contact details are as follows:
· Experian Bureau (consumers): www.experian.co.za or ***
· TransUnion ITC (consumer and businesses): www.transunion.co.za, ***, or ***
· KreditInform (businesses) ***
· Micro Lenders Credit Bureau (MLCB) ***
· Compuscan: www.compuscan.co.za or ***
· Website address: www.xds.co.za or ***
· Business Experian: ***
Do not hesitate to contact the undersigned should there be any enquiries pertaining to this matter.
Kind Regards
The Mobile Talk Team
