EO
Ebrahim O

1 reviews | Active since Apr 2014

03 Feb 2016, 10:01

Think Twice Before Using Mobile Talk

I received a call from Mobile Talk on Monday 1 Feb 2016. I was offered a package of 30GB which I was told could be upgraded to uncapped once I had received the modem.<br> <br> Coverage was checked for my current address and I informed the rep that I would be moving around the corner from my existing residence in a month. I mentioned the street name and he confirmed that there would be coverage at my new residence.<br> <br> I later went on to Telkoms website to make sure about the coverage and found that my new address is not eligible for the uncapped package therefore the service would be useless to me. I then called Mobile Talk to enquire about this and I could not get an answer regarding the uncapped package. Telkom states that this service is a fixed installation due to the antennae but Mobile talk has told me it's mobile.<br> <br> At this stage I do not trust the information provided to me by mobile talk so I called to cancel the product and requested I be sent an email to confirm this. I was told that it would be sent but I have not received anything as yet.<br> <br> To Mobile Talk, please ensure this product is cancelled as I will not accept any charges for this service.

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Replies (1)
Mobile Talk
Mobile Talk's reply03 Feb 2016, 10:08
Official
Hello Ebrahim Osborne,

Thank you for your enquiry.
Please be advised that you will be contacted and assisted shortly.
Kind Regards
The Mobile Talk Team.

Best regards,