terrible business process and customer service. cheated out of money after ignoring my cancellation request, setting my credit score back for months, along with the inconvenience of being given the run around to settle appropriately

when i called to cancel my Telkom contract stating that I was unemployed now and could not keep up payments, they never cancelled it and kept charging me, leaving me in debt to them. I then was left with a debt, after the consultant told me: it's too late to reverse the charge as i have already been sent the airtime/bundle and used it so now i have to pay. bearing in mind there is no way to 'send airtime/bundles back to the provider if not wanted. I could only get around to paying a year later when i got a new job, which required me to settle any debt to my name to get the job since I now work with finance details. I went to Telkom to try to get a statement along with payment details and was given a debt collections contact number to call as the store assistants could not help me. After struggling repeatedly to get a debt collections agent to provide the correct payment details, I managed to make 1 installment. I was not sent any receipt or balance statement and was not told on the call with debt collections that i would need to pay the amount of in consecutive monthly installments. after this the Covid crisis started, and being the only one working in my household of 3 with rent swallowing my whole salary, I was not able to settle the balance in time required, or aware of the monthly installment obligation since this was not mentioned before. After a 2nd income was established in my household, i paid the outstanding amount, with no statement once again. all this has set me back financially as it will now take much longer to improve my credit score. If the contract was just cancelled when initially requested i would not have been so negatively impacted not just time wasted but cheated out of money that is desperately needed. i would not recommend anyone to take a contract agreement with Telkom because they are just negligent and do not care what they put customers through by just ignoring requests. I hate that in this country so little is done to bring such big companies to account.