telkom whatsapp and their fb customer care feature sucks

my rating for telkom mobile is ZERO. i need to get hold of their callcentre now all of the sudden theres no direct number for help . a DM must be send to telkom via fb . their whatsapp line is not what expected as i cant reach a consultant through there and all i want to know is why i cant change my tariffplan anymore on *180# as this was available previously. now karabo their communication bot gives a message with submenus and no 99 is to speak to a consultant ( telkom use some other fancy name.) but their response takes so long when i get back to fb this bot karabo tells me i took to long to respond i must try again later - the irony! i think my only bet is to go to one of their stores where i might get help.