TELKOM SERVICE IS REVOLTING

I am FURIOUS with Telkom. I originally took out a contract in 2019. I was due for my upgrade in March this year. Upon query regarding this contract telkom advised me that the contract was indeed upgraded in March 2021 with a new device given.

This was not done by me so i opened a case over email (as i got no help over the phone) - received a case number and not too long after that i received a case closed email stating that no upgrade was done.

On enquiring with Telkom today i have been again told the upgrade ws done on the account 6 months ago. I have requested the voice recording of when the upgrade was done and no one gets back to me.

I then tried telephone communications again to no avail.

I find telkom service PATHETIC and i am no currently paying for a contract with a device that i do not have and i will not continue paying this account until someone can get back to me and this can be resolved.