Telkom over billing contracts

Telkom service is bad and they are so un professional , I will cancel this contract..

Beginning of this month I received my invoice and notice that there was a subscription of 5K that I don’t know off and I immediately contacted Telkom. I was assisted by Nonhlanhla Radebe who told me that this was an error from Telkom side that contract was added and cancelled on the same day so she logged a case and I will be contacted soon to resolve it. That was the 10th August.

Today I then followed up and Nokuthula Nkosi assisted and told me that there is nothing she can do , the case was logged I should just wait for feedback.

I raised my concerns , next week on the 25th Telkom is going to deduct 6K on my account and it will decline , they will stop my subscription . Help me understand is that fair , for a fault that is not mine and after so many efforts I made for this to be resolved. Am canceling this contract and good luck to all those that are thinking of joining Telkom contract.