Telkom No help at all

Telkom really sucks with their service.... Ps... There is no service from them at all....i have been a victim of identity theft.... And have found that telkom has been debit my account. I called and reported the case.... To date no one has contacted me... They even have given me a bad credit reference and handed my over to the the debt collector.... The case number was only given in April.. Now July there is still no feed back.... I am so tired of calling them and going over the same explanation over and over.... I live on Durban... They delivered the contents of the contract to someone in Jhb.... I am still trying to figure out how they received permission to debit my bank account as I did not authorize anything... I went to the Chatsworth branch and gave in my affividavit as well as submitted one on email to telkom. There is no joy from anyone at the moment. I need them tk clear my name asap