Telkom/mobile talk

<p>I've been trying to sort a cancelled mobile data deal, because of a faulty device. (Beginning Nov 2016)</p> <p>The device was send back via courier within the 7 days. For the past month I've contacted them several times with no positive outcome. Now I've received my account and is billed for the deal. After another unsucsessfull couple of calls because as soon as you reach a consultant the line drops. IF you reach consultant they say they will call back, but never happens. </p> <p>How on earth can this be solved with this attitude from them? Telkom can't solve this because its a product from mobile talk, and they must cancel from their side. So I can't even use the telkom callcentre to call and use my own airtime to call mobiletalk. This is becoming ridiculous.</p>