Telkom Mobile Supports ********** transactions on your name and will defend it....

An ********** account was opened with Telkom Mobile on the 19th of November 2020 and I only picked it up on the 04th January 2021 when the debit order went off. I contacted Telkom Mobile immediately, and was told to go to the police station and make an affidavit, certified copy of ID, and my Proof of address and send it to Telkom, and I did that. I sent to the one lady I spoke to and she told me their investigating officer will call me within 72 Hours, and nothing. Couple of weeks later I called again, and another lady said the documents were not attached to my case, and I sent them again, now to a different lady, and she also said i will get a call from the assigned investigator within 70 Hours, and again nothing. About a month later i called again, and another lady said to me the two Ladies I spoke to before were wrong to ask me to sent the required Documents to their personal Work emails, and they should have asked me to send it to "***" and I did send the documents again and she confirmed that they have now been attached to the case number, and again I will get a call from the investigating officer, and again ..Nothing. I have called a couple of times again to get progress, and was told the Investigating officer (her Name Thando Mfulli) will contact me, but nothing again. Today I get a message to say the case has been resolved, but with no details of how it has been resolved, so I call again to try and understand what that means, and the lady on the phone tells me the case has been closed. I ask her what does that mean , and she says there's no feedback from the investigator, because i did not send my bank statement as if I'm supposed to have known that it was a requirement.

After contacting Telkom Mobile over 10 times the case is just closed without resolution because they don't have my bank statement which they never ask for, nor ever mentioned as part of the required documents to conduct their investigation.

They just give people ********** contracts on your name without proper verification, and they just ignore you and make it your problem. I ask for a superior to talk to, and I'm told they are not allowed to give that information, not allowed to tell you where their ***** department offices are based, e.t.c I am totally ****ed at the fact that they just willy nilly allow contracts to be taken over the phone without verifying the identity of the other person on the other side, and they tell me its a modern thing to do...

Please stay away from telkom mobile... you will never get any kind of help from them should you need it. They allowed a ********** contract to be opened, but they just don't care...