TELKOM IS A ****

Saw a telkom deal on TV which was like uncapped wifi for R399, contacted the sales people via email i wasnt aware that the uncapped wifi was for business hours 00:00 to 17:00, the package arrives i wasnt home working away from home my sister recieved the package then they switched on and it was working perfectly at around 18:00 they called to let me know that the router has stopped working didnt pay much attention to that, until i tried calling and the Telkom service which took for ever to be answered i would call them and stay on the line for more than 3hours. I purchased the contract on 15 June 2020 i have been trying to contact telkom service since 16 July 2020 which it was still under the 7dàys cancellation period, i was successfully answered on the 03rd of July 2020 then i got an sms with a cancellation case number then they said il be contacted within 30days, till today i haven't received any calls from telkom, i keep on calling them everyday and they are not being usefull to me, and they are deducting the money each and every month! TELKOM HAS POOR CUSTOMER SERVICE