Telkom *****ed me for 3 months after I have logged a ***** case.

I am a victim of mobile contract *****. Before I was debited R739 buy telkom I had never even walked into a telkom shop. I reported it a month ago i was debited afterwards when i called they said it's still being processed but yesterday I was debited R1476 and I feel like pulling my hair out the staff at Gateway assured me that the case was logged and gave me a reference number . I'm lost confused and very frustrated. I have posted this on my Facebook page as well and asked my friends to share as much as possible until telkom ***** trends . That's the only way to get justice in South Africa these days I guess. I cant even get assistance at the store they have excuses I have wasted thunder of stands in airtime calling their contact center no help.