Telkom-*****

There was a contract that was taken out on my wife’s name without her permission. The service that we are currently receiving from Telkom is pathetic. They advised us they don’t have a ***** dep that we can talk to. We called customer care u told us we need to speak to sales dep, sales dep says we need to speak to ***** dep, but there’s no ***** dep. Furthermore this is so an inconvenience as someone in their company has processed this application but making it like our fault, no even being apologetic at all, making us go to the police station for an affidavit, must go to the bank to put a stop order, instead of them stopping the debit order from their side. The first person we spoke to at Telkom we sent through the affidavit to her but she didn’t even start the process. A couple days later my wife called and had to resend it to another person. Telkom is still debiting her account which has no funds in it, which is making the account go into a negative balance as well as effecting her credit rating. The strangest thing in all this is that both of us don’t have any contracts or dealings with Telkom, but they have her information. They way they are handling this situation is also very scary as they have people within their company who maybe sort of this ***** and don’t seem to be making it a priority to resolve. Telling us that it will take 3 months to resolve. We have asked for the call recordings for the so call agreement that my wife has agreed to the contract and they not even making an effort. I, being in the same industry but with another service provider know how important it is if there is ***** reported on a customers account. Especially with debiting a customers account without their permission is ***** on the companies side as well, unless they can provide proof of the customer agreeing telephonic, or written contract with their signature. But none of this was there for them to give us. Companies like this, bec they bog in the industry and well recognized, they think that they can take advantage over people which is wrong. They should be following the law and correct procedures and have proper turnaround times and make the process as less of an inconvenience for the customer due to the lack of security measures they have in place. I hope this reaches someone high up in Telkom so they can see what is going on and make some sort of change, bec customer service plays a very important role in maintaining a customer and new business. Also hope they can train the agents to be more understanding, helpful and respectful towards customers and not only like that for sales.