Telkom disgusts me

Due to a Telkom error our Internet has been down for 48 hours. An incident was logged. And closed with at incorrect ref no. And query I resolved. We had to call back several times as no one had the courtesy to call us back. Requested supervisor calls us? 3 occasions? No one did. We have a matric learner who needed to access online coursework. Telkom this is hist ridiculous. No one is owning this query or taking it seriously. 48 hour to folks working from home and a matric daughter trying to study?! Shocking absolutely shocking