Telkom BAD Service

Good day hello Peter I would express how angry I am with the service I received at the telkom mobile store in century city in Cape Town ,my phone was ****** late afternoon on the 7/12/2020 and because it was late i went to telkom in century city in Cape Town on 8/12/2020 to have phone blocked and the sales assistant Karlie Mohamed to help cause he was just standing there and told I must phone telkom call center he didn't listen my complaint but a colleague of his Ms Haywood help me and put threw to telkom mobile call center where I told the call center agent that because my contract expired on 8/12/2020 I would like to cancel and move it to a pre paid number with telkom and she must just block the phone and she said did what I requested her to do and my last payment that will owe telkom is only a R100 for end of this month on 31/12/2020 and that when I buy another phone I can come back to telkom and to let me use my telkom number which was on contract but now should be on pre paid sim and I did come back on the 11/12/2020 branch i explained what happened to my phone and that I still like use same number but she didn't seem to know what she was doing cause kept telling her colleague how do I do this ,so asked the assistant in century city branch on 11/12/2020 does she know what she is doing and she said yes she promised my number is on pre paid sim and R100 is last payment that Telkom would debit off my account on 31/12/2020,however when went to go telkom in Blue Route yesterday 16/12/2020 no one at gave me hand sanitizer or even check if I had a temperature and there was 2 Sales assistant one was helping a client and was the only client in telkom store in Blue Route store and assistant only decided to help after 15 minutes and then told that my number was not put a pre paid sim on time it was suspended and that I would have to pay telkom R100 for 31/12/2020 as well as another R100 payment at end January 2021 and if don't pay for the telkom will double debit my account and black list me ,I also phoned customer care for telkom and spoke several agents we were rude by the names of Terence,Brian and spoke this morning to a manager at Telkom call center by the name of Luyanda Mqadi and he phoned me back at 15:48 but the number was engaged but he bothered to phone again to resolve my issue please can help