Telkom are *******

I submitted all relevant documents for cancelation of ADSL line on the 21 Oct 2020 for the end of November.This makes it 39 days notice more than the required 30 days. I called on the 2 Nov to follow up that my email was received . I was assisted by Daniel who advised that I forward the same email sent on 21 Oct to her personal email ( ***) to make sure that Retention Dept have received the cancelation request. Today I received a call from Kea informing me that the service is still active and can not be cancel. She says I would have to give 30 day notice again once Webafrica has cancelled. What nonsense is this. Web Africa has confirmed that the service will be canceled on the 30th Nov and now Telkom tells me they cant cancel because it is still active. Of course the service will still be active because my notice is for termination on Nov 30th 2020. I am now forced into an extra month of a line which will be inactive on 1 Dec .I have been your client since 2007 April and now you to force me into an extra month for a line that I will not be able to use !!!!!!! This is **** service . You guys want to rob me of R262 for an extra month when I have given more than 30 days notice !!!!!