TELKOM AND PROMOTERS ARE A ****!!!!

I AM SO DISSAPOINTED AT THE SERVICE LEVEL I HAVE RECEIVED,I PURCHASED A STARTER PACK FROM ONE OF THE PROMOTERS WHO PROMOT TELKOM BRAND AND GAVE THEM MY DETAILS TO RICA MY SIM CARD,ON THE 2/072022 I LOST MY HANDSET AS I WANTED TO DO A SIM SWAP I WAS TOLD THE ICA INFORMATON DOES NOT BELONG TO ME,WAS TOLD TO DO AN AFFIDAVIT BUT THEY DO NOT GUARANTEE TO HELP.I AM NOW INCONVENIENCE AS I HAVE APP**** FOR EMPLOYMENT AND ALSO USE THIS SIM CAR FOR MY BANKING TRANSACTION.WHY IS TELKOM NOT HELPING ME !!!!SENDING PEOPLE TO PROMOTE FOR YOU AND WE BUY THESE SIM THAT COME WITH BONUS DATA IS A ****.I AM SO DISAPPOINTED AS YOU ARE PLAYING WITH MY BREAD AND BUTTER.HOW WILL I GET HELP FOR A SIM AS I NEED TO KEEP THIS NUMBER ?