Telk9m

My contract was up for renewal with telkom. I went in store at chatsworth mall in KZN. They said that they are unable to cancel and referred me to cancel online I did the same and it was cancelled. I received sms on da billing only to find out it was not cancelled went to telkom store and they cancelled my contacts. Why wasn't it done initially. I have to spend 2 months cash for Telekoms poor fault. Is this fair.