Super POOR POOR SERVICE

I got a tablet on contract and after a few minutes it dies on me then I took it in at Telkom for repairs after a few weeks I got a call from the repair centre informing me that I have taken my phone to the pakistan shop and they are suspending the warranty and I will need to pay 5000 rands for repairs.

I then requested a evidence of what they are claiming and they came back with two very small picture saying my phone has glue then I asked for more evidence as the one given was not sufficient , they then responded saying that the video is to big to send. and I must either reject the quote or accept it which I rejected because i know that I did not take it to the "pakistan " shop as claimed. then I get email that I must pay R 185 for assessment done on the phone which I didn't and requested the voice recording even that they did even bother to respond.

I am sending you tis latter because as loyal client for over 5 years Telkom has sold be a tablet that is clearly not in good condition and now they are even refusing to fix it , without giving any evidence that shows that the phone is mine.

I trusted Telkom and all I got was bad service even when I called Telkom Pinetown - pincrest I got bad service without even talking to me as a client the assistant manager just told the sales person that answered my call that she will not get involved and I should have not taken my phone to the Pakistan.

I got that Tablet because I wanted to give my child the freedom to learn and now all of that was taken away by Telkom.