TN
Tanya N

1 reviews | Active since Jul 2011

15 Aug 2016, 07:19

Still SIM card is not activated

<p>On 4 July I was contacted by a guy called Preshen who stated he is phoning on behalf of Tellkom Mobile. He wanted to upgrade my contract. I agreed. 11 July my device was delivered. Since then, I have been complaining, crying, swearing...and nothing. My sim card is still not activated.</p> <p>I complained on HelloPeter, and Telkom Mobile didn't even respond. They just state whenever I complain, that I should phone Mobile Talk. Needless to say, Mobile Talk refers me back to Telkom. As the client it should not be my issue whether it is a 3rd part provider or not...I pay Telkom Mobile and now I have these issues...I'm trying to send my formal complaint on writing to these providers and after this will complain at the Ombud. </p> <p>This is unacceptable service. I've spend hours on the pnone and after a month, I'm no closer to a solution</p>

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Replies (1)
Mobile Talk
Mobile Talk's reply15 Aug 2016, 07:23
Official

Good day,

Kindly be advised you will be contacted shortly.

Regards

Mobile Talk Team