1 reviews | Active since Nov 2016

07 Nov 2016, 15:03

STILL GETTING CHARGED FOR A PHONE I DONT HAVE

<p>Please can you sort this out.. i had the phone on the 02/08/2016 returned it back on the 04/08/2016 and yet i am still getting charged for this phone i dont have. i have filled in cancellation forms and spoken to someone nearly every day for three months to stop this debit.. then i get told they will send me an email that i need to resend to TELKOM.. WHY MUST I DO THE RUN AROUND!!! and by the way i am still waiting for this email. i phone again and get told their is no managers to talk to. i am still waiting for this email!!!!! i am now officially ****ed off and i would like someone to contact me to resolve this and get my money back tomorrow!!!!</p>

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Replies (6)
Mobile Talk
Mobile Talk's reply07 Nov 2016, 15:14
Official

We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.

An Escalation Agent will be in contact shortly.

Kind Regards

's update08 Nov 2016, 10:01
Reviewer Update

still waiting!!!!!!!!!!!!!!!!!!!!!!!

Mobile Talk
Mobile Talk's reply08 Nov 2016, 10:09
Official

Good Day

Please be advised that we have been forwarding you the Confirmation of Cancellation, however you are not receiving it.

Kindly forward us your correct email address that we can forward to.

Kind Regards

The Mobile Talk Team

's update08 Nov 2016, 10:12
Reviewer Update

im not receiving it - spoke to Nadia and they where going to resend via a private email. my email address are ********** and **********

Mobile Talk
Mobile Talk's reply10 Nov 2016, 13:28
Official

Good Day

Please be advised that you have received confirmation that your order has been cancelled.

We trust all is in order.

Kind Regards

The Mobile Talk Team

's update11 Jan 2017, 12:41
Reviewer Update

TELKOM I AM STILL WAITING!!! mobile talk have cancelled the contract but you still owe me R2100.. i have tried everything now - i have even emailed you via our facebook conversation.. i am going to to the consumer board with this.. i am not impressed at all.. i will never use telkom for any mobile needs!!! SORT THIS OUT PLEASE