DP
Danie P

1 reviews | Active since Sept 2013

07 Sept 2016, 10:52

STAY AWAY FROM MOBILE TALK

<p>I WAS CALLED BY A PERSON WHO SOLD ME A WHICH I THAUGHT WAS GOOD DEAL,</p> <p>EVERYTHING WAS FINE UNTIL I STARTED TO ENQUIRE WHEN I WILL RECEIVE MY PACKEDGE VIA EMAIL</p> <p>FIRST I WAS TOLD THERE IS A SLEIGHT DELAY IN VETTING THEN THERE WAS A SLIGHT DELAY AT DISPATCH AND THEY WILL LET ME KNOW WHEN IT LEAVES THE WAREHOUSE , I THEN ASK THEM AGAIN AN EXPEXTED DATE HOW EVER THEY SEEM NOT TO BE ABLE TO ASWER THE QUESTION, AND ONLY REPLYED WITH THE PREVIOUS ANSWER, I ASK THEM AGAIN 2 DAS , 2 WEEKS , WHAT , THEY REPLAYED WITH THEY HAVE NOU GUARANTEE TO WHEN IT WILL BE DELIVERED I FOUND THE VERY UNPRFESSIONAL I CAN YOU SELL SOMEONE A PRODUCT BUT YOU CAN NOT TEL THEM WHEN THEY WILL RECEIVE IT, OR ANSWER A PERSONS QUESTION , MEAN WHILE THEY WERE VERY FAST TO DEDUCT R139 FROM MY BANK ACCOUNT</p> <p>I THEN ASKED THEM AGAIN WHEN THEY REPLYED THERE IS STILL A DELAY, I THEN DECEIDED TO CANCEL MY ORDER WITH MOBILE TALK BECAUSE OF THE POOR QUALITY OF SERVICE,</p> <p>I THEN received the following “Good day, kindly be advised that a cancellation of the order has been logged with the Operations Department. Please be advised that the order will be cancelled on the system and under your name. Please note; if courier ever comes to your home or work for delivery please make sure you do not sign for anything kindly advise the courier that you have already cancelled with Mobile Talk. Please be advised that I will close the ticket from the Customer Care Department you can reopen it again provided you need more assistance. Thank you. Regards”</p> <p>I WANT TO SEE HOW TRUE THIS IS AND IF THEY DEDUCT MONEY FROM MY BANK ON 30 SEPTRMBER 2016 AGAIN OR NOT I THEN STARTED TO QUERY THEM ABOUT REIMBURSING THE R139 THE DEDUCTED FROM MY ACCOUNT,GUESS WHAT THE ANSWER WAS “ ONCE AGAIN A DELAY IN VIEWING SUCCESSFUL DEBIT ORDERS AND CAN ONLY VIEW THIS AFTER 10 DAYS”AT THE BEGINNING THEY REP**** ON MY EMAILS FAST HOWEVER THIS SEEMS TO ALSO BE GOING WORSE, IT SEEMS THEY ARE IGNORING ME, THEY ONLY ANSWER AFTER LONG PERIODS OF TIME AND QUES WHAT ONCE AGAIN THEY DON’T ANSWER THE QUESTION</p> <p>Well let see what happens</p>

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Replies (3)
Mobile Talk
Mobile Talk's reply07 Sept 2016, 11:23
Official

We do apologize for the inconvenience caused to you.

Please be advised that you will be contacted shortly.

Kind Regards

DP
Danie P's update07 Sept 2016, 12:34
Reviewer Update

i will be waiting lets see what happens , doubt it though

Mobile Talk
Mobile Talk's reply13 Sept 2016, 17:06
Official

Good Day

Please be advisd that your refund has been processed.

You will recieve the funds in the next 5 to 7 working days.

Kind Regards

The Mobile Talk Team