Southgate Mall Telkom Branch

To Whom it May Concern

Good day Sir/Madam.

I'm writing this email to express how disappointed and shocked i am due to a service I received at one of your Telkom Branches(Southgate Branch)to be specific.

Brother In-Law took a pocket router for me under his name as he was due for an upgrade his name is Wiliam ****), very loyal and good client of yours on the 17th of June around 14:30 and he was assisted by your Service Consultant by the name of Eddit(very welcoming,friendly and patient person)i must say!

On the 17th I noticed that the battery life is not good or lasting for more than 3hours max,I then assumed maybe it didn't charge well and kept monitoring it but still the battery doesn't last even 3hours.

I know the 7days Policy and unfortunately I was at work and couldn't go back to the branch to report the fault within the 7days period.

On the 24th of June 2022,which was the 08th day I went to your branch at 17:20 to report the problem and I was then assisted by your Service Consultant by the name of Themba.who after explaining my problem said the reason the battery's not lasting its due to the fact that I'm not using the original charger(after seeing the charger and the power bank I was using to charge the router)I then explained and suggested to fetch the original charger in the car.He then said 'No its fine,but I should have come early so I can leave the router with them ,walk around the mall whilst they testing the unit' as now they can't assist since I came late and it's 1 day late.

I then asked about the 7day Policy and Grace period which he said 'Grace is the 7day policy...out of confusion as I know the CPA Acts/Policy.i then asked him what is Warranty then,which he then said 'Warranty means I will have to leave the unit for 7-21days for them to take it for test/repairs.

More than being shocked I was disappointed on how he was not even willing to try apply the Company Goodwill seeing i was a day late.

With all that being said,I kindly ask for the Customer Care of Telkom to attend/assist with this matter,as I find it very unfair that I need to either buy a new battery out of my pocket or loose business for 7-21days whist the unit is with you guys by just being a day late.

I will await your response.