1 reviews | Active since Sept 2016

27 Sept 2016, 17:48

*****s - *******

<p> Ok so I got a call from "Telkom" offering me the LTE package and i signed up through "Telkom". </p> <p>I was told it will be R799 per month and an activation fee of R150.</p> <p> </p> <p>come end of the month I get deducted the agreed upon amount and an extra R150 for various things Magzone and safety box and who knows what else.</p> <p> </p> <p>Went to reverse the debit order at the bank for the R150 and the other things as I do not know the account names. Because I spoke to "Telkom" so these other amounts are suspicious.</p> <p> </p> <p>Next day they get deducted again. So once more I went to reverse the payments. Telkom knows nothing of these deductions.</p> <p> </p> <p>I phone Magzone(as this was on the bank statement) they divert me to Telkom then telkom sends me to Mobile Talk as they signed me up which I did not know.</p> <p> </p> <p>I phone them and they tell me I signed up for the Value added service as well! Luckily I have a call recorder on my phone. I tell the operator that did not agree to this and that I have a recording. He could not unsubscribe me quick enough. It was 1 minute after the call that the cancellation sms's came through.</p> <p> </p> <p>I spent a couple of hours at the bank because of this had to drive to the bank and back and it took me about 45 minutes of calls to sort this thievery out.</p> <p> </p> <p>This is unacceptable!!!! They are ******* plain and simple. I was also not told that the service fee is going to be a seperate deduction from another service provider that is why i reversed it as I thought only Telkom was going to deduct money. </p> <p> </p>

0
Replies (3)
Mobile Talk
Mobile Talk's reply27 Sept 2016, 18:38
Official

Good day

You will be contacted shortly

Thanks

Best regards,

Mobile Talk
Mobile Talk's reply28 Sept 2016, 10:49
Official
Good Day Cindy Visser Please be advised that Vas Have been cancelled off. We trust all is in order. Kind Regards

Best regards,

's update11 Oct 2016, 20:12
Reviewer Update

This company is a joke. They phone you to say they are sorry and this should solve everything . Then they send you an email every day after that to rate their service. I have sent them an invoice for all my time and money they wasted this amounts to R1084 for the driving up and down to the bank air-time and my time. Do I hear anything about that no. They continue to send me emails to rate their service. So to reply to their little comment about the cancellation. Everything that is not in order. Please, everyone, check your bank statements.