Shocking service from Telkom

The most shocking service l have ever come across. This has been since l got my contract with Telkom in February 2020.

Received today at 10:52 13 Oct 2020 Dear Telkom Customer. Kindly note that payment for your mobile service is currently overdue. Please make payment using ref *** for R847 to avoid suspension of your service. Alternatively refer to Telkom website for Online Payments. Kindly forward payment to *** or ***

I am getting sick and tired of being harassed for payment of my account. It seems as if your acct dept and your legal dept do not communicate with each other.

I phoned Telkom on the 4th Oct querying whether my debit order was going to run or not. Eptishaam told me that if it did not run that night l was to pay it per eft the next morning. It did not run so l paid it. That night the debit order did run so l phoned again. Low and behold l got the same consultant, Eptishaam, who asked for a copy of my payment which l sent her. I queried about the charges that Telkom were going to add to my acct again as well as the R110 that my bank was going to charge me. She said that Telkom would reverse the charge and that if l sent my bank statement In, they would reverse that as well. Because of this my bank acct is now overdrawn and this needs to be rectified asap.

This is not the first time l am complaining about this. The reference no she gave me was in the following message that was only received on the 8 Oct 2020 .... and to which l have still not received a response.

Telkom SA: Dear Customer, Your query will be attended to.Your case number is ***5 Please do not reply to this SMS.

This harrassment needs to stop immediately.

I look forward to a response from you.

Regards Jenny Harris ***