LS
Leanne S

1 reviews | Active since Mar 2009

15 May 2015, 15:46

Shocking Service!!

I was sold a contract under false pretenses, so I cancelled it. I have been battling to get a refund for the last month. I have received part of the refund, but am still waiting for the debit orders for 3 value added services that I didn't agree to purchase to be refunded. I was promised last week that the money would be in my account by Friday, 15th of May, but it's not. Every time I try phoning them, the call gets cut. <br> <br> I will never, ever deal with Mobile Talk again! They are very quick to sell you a contract (without explaining vital information) but their after-sales service is absolutely shocking!!!

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Replies (1)
Mobile Talk
Mobile Talk's reply18 May 2015, 16:48
Official
Hello Lea,

We do apologize for the inconvenience caused to you, kindly note as per our telephonic conversation I did advise that your refund has been processed. You have also confirmed that you have seen it come through.

Thank you for your patience whilst resolving your query, trust you are satisfied with the resolution.

Kind Regards
Mobile Talk Team