Shocking

I have been a loyal customer for probably close to a decade. And all I want to do is upgrade my contract (give them more money). But after 4 WEEKS. Called the sales line. Was referred to telkom store (Mall of the south) where I was told it can’t be done in store!!?? Gave me a number to call which I did the following day. I was told the upgrade was done. 10 days on, no communication and nothing changed on my contract. I call in again to see the progress, well apparently the consultant who did “upgrade” does not do upgrades and it was never done. Then given an email add to apply, only for them to give me another phone number. Which I did and guess what ... I’m told I have to go in store. Imagine. I want to give u more money but u chased me away. OMG.