NL
Nico L

1 reviews | Active since Sept 2016

01 Sept 2016, 15:01

SHARING PRIVATE DETAILS

<p>I trusted Mobile Talk with the privacy of my banking detail and ID etc information (Marcus Oliver). To my surprise I received a call from a "sister company" a week later who stated they needed to confirm my detail before the deal goes through.</p> <p>I kept on asking why the "re-confirmation". When I became confrontational, the person said that this was for the R55 montly insurance of my to be received hand-piece. I feel deceived by Mobile Talk.</p> <p>I went to Telkom who referred me to the Call centre who referred me to Mobiel Talk where I paid almost R2,50 per minute for customer service. When I asked Sandile if it was their company policy to share private information, he hung up the phone.</p> <p>Is there someone from Mobile Talk who can tell me how and to whom they shared my private banking detail, and if this was a practice from Mobile Talk?</p>

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Replies (2)
Mobile Talk
Mobile Talk's reply01 Sept 2016, 15:03
Official

We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.

An Escalation Agent will be in contact shortly.

Kind Regards

Mobile Talk Team

Kind Regards

Best regards,

Mobile Talk
Mobile Talk's reply12 Sept 2016, 17:16
Official

Good Day

Please be advised that there is a delay with stock.

Once stock is received a unit will be sent out to you. Your order will be prioritized.

Kind Regards

The Mobile Talk Team

Best regards,