1 reviews | Active since Jul 2013
Sent me device I said on phone I do not want
<p>Makosi Jumbi from Mobile Talk phoned me trying to sell me "a selected 1 of 1000" client July deal. She explained to me that what I was going to get is a wifi device where 10 devices can connect to it and can even use it in the Kruger Park or on holiday with UNCAPPED WIFI. She even showed me on the internet how the device would look and when I saw it was a tablet I advised her I am not interested in a tablet as I and my children all have a tablet and I DO NOT WANT ANOTHER TABLET. She again assured me it is a wifi device. With it sounding so cheap I even mentioned to her I will then cancel my telkom uncapped wifi and use this device. I first opened the device when I was in Jhb the weekend of the 31 July. I tried connecting our phones to the device without any luck. When I got home a week later I phoned them and they told me it was a tablet that was sent to me. I then advised them to please collect the device as it is not what was sold to me. I kept getting promises for feedback and after numerous calls and advice on one consultant to return the device to a telkom mobile store. The closest one is 110km from my town. So I went through on Tuesday to return the device being advised they cannot take it. I was also promised by Craig they will get back to me before the end of the day. As usual no response. I returned the debit order and phoned again today Thursday and was told I agreed to the tablet! Obviously they did not hear the conversation I had with Makosi as I know I told her I DO NOT WANT A TABLET! All I want is them to collect the device and leave me alone. No more debit orders off my account.</p> <p> </p> <p>I really hope this will settle the misunderstanding. Just listen to the recording from the beginning to the end!</p>
It has been 11 days since you promised to contact me. I have not received any feedback except another debit order going off my account!!! This is unacceptable, I have once again returned the debit order. You know you sold me a device I did not want, I repeated myself several times in the call that I have tablets and do not require another one. Please just send a courier to pick up your device. Why do you have to make people's life a misery?
It has been 11 days since you promised to contact me. I have not received any feedback except another debit order going off my account!!! This is unacceptable, I have once again returned the debit order. You know you sold me a device I did not want, I repeated myself several times in the call that I have tablets and do not require another one. Please just send a courier to pick up your device. Why do you have to make people's life a misery?
Good day
As per our records you was not misled however we will audit the call for you again.
Thanks
The Mobile Talk Team
Good day
As per our records you was not misled however we will audit the call for you again.
Thanks
The Mobile Talk Team
Please listen to the whole conversation. I did say I do not want a tablet as I and my kids each have one. She told me it was an uncapped wifi device that can pick up to 10 devices even when I am in the Kruger Park. I still said back to her then I will cancel my telkom uncapped wifi as your uncapped mobile wifi device is much cheaper. Why would I buy a tablet we all already have and only get a few Gigs when I have uncapped Wifi? Please I do not want this! I did not agree to this! I don't want this!
Please listen to the whole conversation. I did say I do not want a tablet as I and my kids each have one. She told me it was an uncapped wifi device that can pick up to 10 devices even when I am in the Kruger Park. I still said back to her then I will cancel my telkom uncapped wifi as your uncapped mobile wifi device is much cheaper. Why would I buy a tablet we all already have and only get a few Gigs when I have uncapped Wifi? Please I do not want this! I did not agree to this! I don't want this!
Good day
We will look into the query and get back to you tomorrow before COB.
Thanks
Mobile Talk
Good day
We will look into the query and get back to you tomorrow before COB.
Thanks
Mobile Talk
Please be advised that you Line has been cancelled.
Kind Regards
Please be advised that you Line has been cancelled.
Kind Regards
