****** of my day data

I have been a telkom mobile contract holder for more than 3 and half years. Yersteday i have bought 2gig data so i can use the night datas during this lockdown for downloading movies. Little did i know is, in the early mornings when i downloaded a movie the data that was depleting was my day data.

I call the callcentre today and got hold of the lady in contract by the name of Zandile. I informed her of what happened and she just told me i was supposed to have logged out and logged in to night data, I asked " when was the communication sent? She said it was like that all the time. When i told her i do recharge on monthy basis and this has never happened to she just told me there's nothing she can do, i have to recharge again. When I asked to reffered to supervisor she told me she's working from home and she cant transfer, although i was transferred to her by another agent.

I dont have money and used my last money for data I misleadingly used. I want my day time data amd they can tale their night, as I use mostly durimg the day.