RIDICULOUS STAFF AND NO SERVICE !!!!!!!!

<p>I received a phone call from a Telkom Mobile Talk call centre agent whose name shall not be mentioned…let’s call the agent ‘Agent 1’. Agent 1 was calling to market Telkom’s new Uncapped Mobile Deal for R799. I proceeded to inform her that I was not interested in the deal but rather interested in one of Telkom’s smaller packages. She proposed the Telkom 20GB day 20GB night package for R399 which I agreed was more affordable and in line with what my requirements are.</p> <p>***Please note that all telephone conversations have been recorded***</p> <p>‘Agent 1’ then proceeded to take all my details which included my ID number, income, telephone numbers for both home, cell and work along with home address AND (take note) work address. I then waited a week for the delivery (a bit long but still acceptable). I have no idea how the courier company managed to find me as the delivery address for the package was for ‘University of Cape Town’ which is about 15Km form where I work. The courier company then explained to me that they cannot deliver the package as the address is incorrect. If this was the case then why did they even bother to drive 15Km away from the actual delivery address to tell me this?!!!</p> <p>A week and a lot of frustration later my package was delivered by the same courier company that delivered the initial package. Again, I am not sure how they found me as the delivery was completely incorrect again, this after explaining it 3 times to ‘Agent 1’. Even worse was that this address does not even exist!!! How does ‘Plattekloof’ get incorrectly translated to ‘Plappekloos’?!!! Anyway, this time I was able to sign for the package…</p> <p>Later, upon opening the said package I was again disappointed (I can’t say shocked as I have come to understand now that with Telkom, any atrocity is highly likely) to find that I have been signed up for the R799 Uncapped package which I had told ‘Agent 1’ in the beginning I was not interested in. Now, this can be construed as either one of Telkom’s many mistakes or **********. What Telkom do not understand is that I record every single telephone call from my cell.</p> <p>Let’s assume this was yet another mistake…I contacted Telkom and spoke to another agent (Agent 2) and proceeded to explain the predicament to ‘Agent 2’. I asked if this could be changed to the 20GB/20GB package and was told that the courier would need to collect the current package first. I would then have to wait for the other package. Note that all the hardware remains the same for both packages, just the SIM gets replaced.</p> <p>To date (3 weeks later) I am still waiting for the incorrect package to be collected and to top it off, after notifying Telkom of this mistake I have received the following message from them:</p> <p>“Congratulations on your new contract! We hope you have you have been exploring your new device and its features. Enjoy. For queries call ***Mobile Talk”</p> <p>As you can understand, I am now highly frustrated and considering further action. I do not recommend any of Telkom’s services to anyone. They monopolise the market and think that they can just do as they wish, when they wish. They have no concerns for customer service at all. Bottom line….anywhere is better than Telkom. L</p> <p> </p>