Received LTE router but can't activate

I received my LTE router Monday 14 March at 11am. I called the customer care centre to assist with activation of the SIM card, I was told to call the call centre. I called and waited for 40 minutes. I couldn't wait any further so I called back today at 9am. I got through after 45 minutes. The operator couldn't find the order through Mobile Talk and suggested I call Cell Direct. I called Cell Direct and they didn't have my order on their system. I then called Mobile Talk back after waiting for 40 minutes. Philile Duma told me she couldn't find my order and that I needed to call their list of suppliers. I was not willing to do so, and she said she would get a manager to investigate and get back to me after another 24 hours. I find it very unprofessional and highly frustrating that a big corporation can't even track an order. I would love to cancel this order, but of course, how would they do that if they don't even know who the supplier is....