Poor service and half truths - at Telkom

I opened a new contract with Telkom at a brick & mortar store in Centurion Lake on 21 December 2020. I requested that they load the contract onto my existing number - which had been ported from another network over a year ago. This number was working perfectly as a Telkom pre-paid number for over a year.

At contracting, the salesperson insisted on issuing me with a Telkom sim despite my existing number that was reflecting on their system, and said that I could remove and replace with my existing (ported) sim card after a few hours. I comp**** with the instructions but my number was not connected for days on end. I made several calls everyday to the store for more than 7 days, but the standard response was, ''this is a technical matter and our technicians will look into it, we have logged a call/ fault for this matter''. I stayed more than 5 days with a new phone number, during Christmas, and New year's Eve right up till the 4th or 5th Jan. Needless to say, that was quiet upsetting! In all the trips or phone calls, not once did the manager on shift come out to address me on what seemed like a complex matter, this was infuriating!!!

The matter was resolved after 3 trips to the store, and threatening to cancel the contract. They couldn't care about the time lost doing the trips, petrol costs, even that I got worked up by this ineptitude. The business is happy to debit all the way every month, but could not care how the customer is treated at the point of sale. I'm left with a very POOR TASTE IN MY MOUTH!