Poor sarvice

Poor sarvices I received from Telkom call centre in Durban,I made a payment on Wednesday I asked them from yesterday to open my lines, when I call they sad in 24 hrs it will be open till now it not, I spoke to Mbali he sad my lines will be open in 24hrs, Emmaculate told me that I need to pay another R1500, I asked her why this amount was not deducted to my account she didn't answer only her who told me this all other consultants told me that the payment is reflecting she also says no amount is due, I need some1 from Telkom to call me an explain the service