Pathetic service from Telkom Billing department

I upgraded my contract end of may, which got done at the Apple store. The Apple store changed my debit order date which was meant to be the 05th. End of June my debit order bounced due to Telkom trying to debit on the wrong date. The 06th of July I contacted the billing department to inquire about the bill. I was advised to go to Telkom and make payment. I went the following week, was told at Telkom pavilion that I can’t make payment there, the consultant gave me a bill and said go pay it at pnp. Well I made the payment and then the issues started. I got a message the following day to say that my account will be suspended. I went back to the store in Westwood to be told I have to wait for it to show in billing department. I asked the consultant if she can attach the proof to my account and she said no. I got suspended the following day, which meant I went back to Westwood to solve the issue. Was told to phone billing which I couldn’t do as I didn’t have a phone. I called while I was there and got cut of twice. Went another whole weekend without a phone which was paid for. On Monday I went to pavilion and realized while there that the first consultant gave me someone else account to pay. Pavilion restored the issue the same day. End of July I got double debited and now got a message to say my account is in arrears and that my account will be suspended again. What on earth is going on? I need urgent assistance as I’m losing a lot of business due to my Service being suspended. Pathetic service from Telkom and billing department.