Pathetic service from Telkom

I transfered R650 to Telkom via Thyme Bank to ABSA on 14/10/2020 and as per the investigation with Thyme Bank the money is reflecting ar Absa Telkom account they are unable to allocate the funds.I phone the call centre they are of no help they are so *********** I have been phoning and speaking to Mbatha and Myezi and Gcabas none of them are helping me the service is pathetic .I have been emailing Mbatha and Myezi they just not interested ignoring my emails. Account ***