CL
Charissa L

1 reviews | Active since Jul 2011

15 Aug 2016, 18:27

Paid for service not asked for

<p>I was contacted by a lady who i was told, represent Telkom. After discussions, i agreed to accept the Telkom LTE R799 package per month, and ONLY THAT, NO OTHER SERVICES. All this was discussed telephonically. The modem whas then delivered after around 4 days, but no Antenna in the package. After i called, the lady said Telkom don,t have any antennas in stock, but i will recieve mine within 10 days. (That is 6 weeks ago......)</p> <p>Now, my biggest gripe. I did not agree or wanted any other services, adds, debits or such added to the contract, but a company by the name of "Magzone", deducted R79 from my account. Magzone was included in the sms Mobile Talk send me to promote services and such, which i DID NOT AGREE UPON, AND DON,T WANT. I did not use any of the vouchers for Magzone, Safetybox, Rescuebox or any of the promotions they send me, and i did not agree or activated any account. </p> <p>I would like Mobile Talk to re compensate me for the false adverti*****t, as well as the money that was deducted without my consent and agreement.</p> <p>I DID NOT AGREE FOR U TO USE MY DEBIT CARD INFO TO PROMOTE YOUR SERVICES MOBILE TALK, I DID NOT WANT MAGZONE SUBSCRIPSIONS ETC, AND DID NOT AGREE TO IT.</p> <p> </p>

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Replies (5)
Mobile Talk
Mobile Talk's reply15 Aug 2016, 18:49
Official

Good day,

Kindly be advised you will be contacted shortly.

Regards

Mobile Talk

CL
Charissa L's update15 Aug 2016, 19:20
Reviewer Update

And now Safetybox, and Rescuebox also took some money, which i don,t agree on, all on the same Mobile Talk sms that was send after i accepted the LTE network. Come on, i want my money back. R49 for Safetybox, R49 for Rescuebox, dont even knwo what it is........................R79 Magzone.........................

CL
Charissa L's update15 Aug 2016, 19:41
Reviewer Update

I want my money back MOBILE TALK.

Mobile Talk
Mobile Talk's reply12 Sept 2016, 15:31
Official

Please be advised that your refund has been processed, you should have received your funds by now.

Trust you are happy with the resolution and all is in order.

Kind Regards

The Mobile Talk Team

CL
Charissa L's update17 Sept 2016, 19:07
Reviewer Update

Thanks, yes, i was refunded, and am happy about that, but i am STILL WAITING FOR THE ANTENNA THAT WAS SUPPOSE TO COME WITH THE HUAWEI ROUTER. I called about 3 times already, and the person first said that the antennas is still not in stock after 3 months, then they said they will deliver within 5 hours, then they said it will be done within 5 working days. COME ON, I AM PAYING FOR THE SERVICE, I WANT THE HARDWARE TO INCREASE MY INTERNET SPEED AS PROMISED BY YOU, AND AS PART OF THE CONTRACT............OTHERWISE, COULD I PAY AROUND R200 PER MONTH LESS, SEEING THAT YOU ONLY DELIVERED ON HALF OF WHAT YOU PROMISED..............

Also i think there should be a law against the way Mobile Talk casually and irresponsibly distribute my banking details to 3 different companies.........i might get someone to look into that.