Nothing less than ********

<p>I took out a Mobile Talk contract in February 2016. The very first day I found that my area receives very poor LTE coverage, even though it is technically "covered" by LTE. So I duly cancelled the contract. Well within the 10 day cooling off period: I cancelled after a week.</p> <p>Mobile Talk did not refund the first month fee. And the second month they deducted another R399 from me. When I complained I was told that my contract had not been cancelled properly, so it had not been communicated to Telkom. A support call was logged with Telkom for the refund of over R1100.</p> <p>In June 2016 I received an email from Telkom to say that the support call has been "resolved". But still no refund.</p> <p>So Mobile Talk refer you to Telkom; Telkom takes no action. Call centres effectively buffer management from direct contact with customers. So nobody takes action, and the customer / victim just pays and pays and pays. This is ********. This is simple theft.</p> <p>My urgent plea to everybody: STAY AWAY FROM MOBILE TALK. </p>