No sympathy poor service

My telkom mobile account went into arrears during the covid 19 pandemic. We called as we were debited for more than our monthly payment die on the 15 of May for R1500. The following week we were sent money for groceries by a family member as we have not worked for 2 months and telkom debited us for R1300 taking all our grocery money. We called and explained the situation spoke for over an hour to a consultant. We were told that we have been sent to collections and was given the collections number to make arrangements so that we would have money to get through the mnth. Called collections and they say we must talk to telkom. Worst service ever and no support from them at all. Heartless people