No service even if you pay and follow up

They try to take debit order off not on debit order date. 25 when I agreed the 30th. Last month's boss paid me late as soon as I got paid I paid which was the 1. Even called send a proof of payment. So my account is not in arrears and I still got disconnected been dealing with no service now for 2 weeks. They don't issue reference numbers so you can follow up on progress either. ICASA wants reference number how you not issuing this? And how you logging recordings without a reference. You not protecting the client at all. You sing a little song it is mistake even thou I was told the payment has been pick up so how is it my mistake that I got disconnected